Draft notice: Replace all bracketed fields before treating this policy as final. This template is general information and should be reviewed by qualified legal counsel.
Effective date: [MONTH DAY, YEAR]
Return & Refund Policy
We want you to receive the correct products in good condition. This policy applies to purchases from [LEGAL BUSINESS NAME] unless a product page, receipt, or applicable law provides different rights.
Return window and eligibility
Contact us within [14 / 30] calendar days after purchase or delivery to request a return. To be eligible, an item must be unused, unopened, undamaged, in its original sealed packaging, and accompanied by proof of purchase. Returns require prior authorization and must be sent or brought to the location we specify.
Items that cannot be returned
For health, safety, legal, and quality-control reasons, opened or used ingestible products, supplements, gummies, beverages, personal-use products, and other consumables are final sale unless defective or otherwise required by law. Additional non-returnable items may include gift cards, clearance or final-sale merchandise, customized items, and products damaged after delivery. [CONFIRM ALL FINAL-SALE CATEGORIES.]
Damaged, defective, or incorrect orders
Inspect your order promptly. Contact [SUPPORT EMAIL] within [48 HOURS / 3 DAYS] if an item arrived damaged, defective, missing, or incorrect. Include your order number, a description, and clear photographs of the product and packaging. We will review the claim and, when appropriate, offer a replacement, store credit, or refund as required by law.
How to request a return
- Email [SUPPORT EMAIL] with your name, order number, item, and reason for the request.
- Wait for return authorization and instructions.
- Package the authorized item securely and include any requested documentation.
- Use a trackable method when shipping a return. Unauthorized or ineligible returns may be refused.
Return shipping and restocking
[STATE WHO PAYS RETURN SHIPPING.] Original shipping charges are non-refundable except where required by law or when the return results from our error. [STATE WHETHER A RESTOCKING FEE APPLIES AND IN WHAT AMOUNT.]
Refunds
After we receive and inspect an approved return, we will notify you of the decision. Approved refunds are issued to the original payment method, generally within [5–10] business days. Banks and payment providers may need additional processing time. We do not replace a legally required monetary refund with store credit unless the customer agrees and the law permits it.
Exchanges and order cancellations
[STATE WHETHER EXCHANGES ARE OFFERED.] Contact us immediately to request cancellation. We cannot guarantee cancellation after processing or fulfillment begins. If an order has shipped, the return rules above apply. Orders we cannot fulfill will be canceled and refunded as required by applicable law.
In-store purchases
For purchases made at a physical location, bring the item and receipt to [STORE / LOCATION] within the return window. Age or identity verification may be required for age-restricted products.
Contact
[LEGAL BUSINESS NAME]
[RETURNS EMAIL]
[PHONE NUMBER]
[RETURN ADDRESS OR “PROVIDED WITH AUTHORIZATION”]