Draft notice: Replace all bracketed fields before treating this policy as final. This template is general information and should be reviewed by qualified legal counsel.
Effective date: [MONTH DAY, YEAR]
Shipping Policy
This policy explains shipping and delivery practices for orders accepted by [LEGAL BUSINESS NAME]. Shipping is available only when displayed as an option at checkout and only to destinations where the products may lawfully be sold and delivered.
Order processing
Orders are normally processed within [1–3 BUSINESS DAYS], excluding weekends and holidays. Processing estimates are not delivery guarantees. Orders may be delayed for payment review, age or identity verification, address confirmation, inventory issues, weather, carrier disruptions, or legal-compliance review.
Shipping destinations and restrictions
We currently ship to [LIST ELIGIBLE STATES OR REGIONS]. We do not ship to [PO BOXES / APO-FPO / INTERNATIONAL DESTINATIONS / RESTRICTED STATES, AS APPLICABLE]. Certain products cannot be shipped to some locations. We may cancel or modify an order when shipment would be prohibited or impractical.
Rates and delivery estimates
Available services, estimated transit times, and shipping charges are shown at checkout. Typical estimated transit time is [NUMBER] business days after processing. Carrier estimates are not guaranteed, and delays outside our control may occur.
Address accuracy
Please provide a complete and accurate address. Contact us immediately at [SUPPORT EMAIL] if a correction is needed. We cannot guarantee changes after processing begins. Additional charges caused by an incorrect address, refusal, failed delivery, or unclaimed shipment may be deducted from a refund where permitted by law.
Tracking and delivery
When available, tracking information will be sent to the email or phone number provided at checkout. A carrier’s delivery scan is evidence of delivery, subject to applicable law. [STATE WHETHER SIGNATURE OR ADULT-SIGNATURE SERVICE IS REQUIRED.]
Delays and unavailable items
We will maintain a reasonable basis for any advertised shipping timeframe. If we cannot ship within the promised timeframe—or within 30 days when no timeframe is stated—we will provide any notice, consent option, cancellation right, and prompt refund required by applicable law. We do not substitute materially different products without permission.
Lost, damaged, or missing packages
Report visible damage, missing items, or an incorrect order within [48 HOURS / 3 DAYS] of delivery at [SUPPORT EMAIL], including the order number and clear photographs when relevant. For a package that appears lost, contact us after [NUMBER] days without tracking movement. We may work with the carrier and request supporting information before providing a replacement or refund.
Pickup and local delivery
[INSERT CURRENT PICKUP, CURBSIDE, AND LOCAL-DELIVERY AVAILABILITY, AREAS, FEES, HOURS, AND IDENTIFICATION REQUIREMENTS.]
Contact
[LEGAL BUSINESS NAME]
[SHIPPING OR SUPPORT EMAIL]
[PHONE NUMBER]
[MAILING ADDRESS]